A focus on service

Jungheinrich AG is one of the world’s leading intralogistics companies. With its portfolio of material handling equipment, logistics systems and services, it offers its customers comprehensive solutions from a single source. Around 16,000 employees, including more than 4,800 mobile service technicians, maintain a close-knit network providing expert consulting and comprehensive service.

Jungheinrich relies on the software and consulting expertise of USU’s Valuemation segment to implement its vision of integrated service lifecycle management under the motto “A focus on service”. The aim is to provide technical, procedural and professional support for all service departments in the group with the help of a central service management solution.

USU’s Valuemation suite supports Jungheinrich from planning through procurement, installation and operation to the discontinuation of services – in areas such as IT asset and software license management, automated software rollout, IT support including IT self-service, IT budget planning, and the administration and management of service and infrastructure components in a service management database (SMDB) and a configuration management database (CMDB). 2017 also saw the start of a development partnership between Jungheinrich and USU aimed at jointly implementing additional requirements in the areas of order management, identity management and time recording in IT service management on the basis of Valuemation in future.

With Valuemation as the central platform, our vision of ‘A focus on service’ has become a reality. USU’s software gives us the flexibility to make individual adjustments to our service processes and develop dedicated modules for special tasks such as remote maintenance on this basis. Our partnership with USU is built on mutual trust. We appreciate the opportunity to shape or refine interesting new USU products with our customer feedback.

Matthias Nischwitz, 
Group Leader Internal Tools