Central IT monitoring @ Otto Group

Founded in Germany in 1949, today's Otto Group is a global retail and services group with almost 50,000 employees. E-commerce, catalog business and in-store sales are the three pillars of the Otto Group's multi-channel retail activities. A strategic project in the fall of 2013 required a change in the organization and its responsibilities, including in the area of IT monitoring. The previous solution was unable to meet the more stringent requirements for the controlling and supervision of IT services (monitoring and event management).

The group needed a centralized complete solution to provide a secure base for essential improvements in terms of efficiency, performance transparency, stability control and data analysis. Following an intensive and detailed selection process comprising the request for information and request for proposal phases and a proof of concept lasting several weeks, LeuTek and its ZIS- System got the nod in late 2015.

The objectives of the "MARS" (Monitoring Analysis Reporting System) project initiated as a result included:

  • Implementation of central event management to record and handle events from all IT monitoring systems in use and arrange for their processing.
  • Ensuring a high degree of standardization, automation and user acceptance
  • Central provision of historical and summarized IT monitoring data for analysis and reporting
  • Preparation of the organization for business service management (technically and organizationally)

The major project was completed in 2017.

LeuTek and the ZIS-System won us over right from the start. As early as the proof of concept phase, the LeuTek team demonstrated how reliable the cooperation between them and us would be. The implementation of the ZIS-System means we now have an all-round view of our IT.

Reinhold Segert,
Team Leader,
Data Center Management